Frequently Asked Questions
Everything you need to know about styling your home with Express.
What are your standard shipping times for furniture?
Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove delivery service?
Yes, White Glove delivery is available for large furniture pieces at an additional cost. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Are your wood products sustainably sourced?
At Express, we are committed to sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna.